Privacy Policy

Love & Sound Therapies
ABN: 54995182830
Last updated: 10 July 2025

1. Overview

At Love & Sound Therapies, your privacy is our priority. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your information.

By using our services or website (www.loveandsoundtherapies.com), you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We may collect the following personal information from you:

Full name

Date of birth

Contact details (email, phone number, address)

Health-related information (if relevant to therapy sessions)

Payment details

Emergency contact information

Website usage data (cookies, IP address)

3. How We Collect Your Information

We collect personal information through:

Client intake and consent forms

Online booking systems or contact forms

In-person consultations and treatments

Email, SMS, phone, or social media interactions

Website cookies and analytics tools

4. Why We Collect This Information

We collect and use your information to:

Provide you with beauty, sound healing, and 9D Breathwork services

Personalise and tailor your treatments

Communicate with you (e.g. confirmations, follow-ups)

Manage bookings and payments

Meet our legal and regulatory obligations

Improve our website and services

5. How We Store and Protect Your Information

Your personal information is stored securely:

In password-protected digital files

In a locked filing cabinet for any physical documents

Only authorised personnel have access

We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

6. Disclosure of Your Information

We do not sell or rent your personal information.
We may disclose it only:

To third-party service providers for payment processing or booking systems (with strict confidentiality agreements)

If required by law or a court order

If you provide written consent

7. Accessing and Correcting Your Information

You have the right to:

Access the personal information we hold about you

Request corrections if it’s inaccurate or outdated

To request access or correction, please contact us using the details below.

8. Complaints

If you have a concern about your privacy, please contact us directly.
We will respond promptly and aim to resolve any issue within 14 days.
If you're not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

This policy may be updated from time to time to reflect changes in our practices or the law. Updates will be posted on our website with the new effective date.

10. Contact Us

Love & Sound Therapies
Arorah Marshall
📍 5 Tranquil Ave, Branyan QLD
📞 0437 442 860
🌐 www.loveandsoundtherapies.com
📧 [email protected]
ABN: 54995182830